FixIt

FixIt is a mobile app that helps users find and book expert service providers for their home service needs, such as plumbers, electricians, cleaners, and much more. FixIt overcomes time limitations, payment security concerns, trust issues, and service availability problems. It solves user issues by connecting them with trusted experts for all sorts of tasks around the house.

It is difficult for users to go out and find a trusted service provider.

Users encounter inconsistent service quality due to irregular or inexpert service providers who arrive late, do a weak job, or are unable to complete the task.

Busy users face stress managing home tasks alongside office work.

Users face repairing and other household problems, and they do not know a service provider.

Users find it quite difficult to find a reliable service provider when they move to a new place.

Design a platform that showcase home repairing services and assist user quickly find best service Provider nearby Location.

Empower the platform with onboarding and check out for service providers, including certification, experience , customer reviews.

Provide the solution for busy user to book service with her suitable time slot.

To give them a platform where they can find all type of expert and trustworthy services provider.

Embed the feature of GPS to search for service provider at any location.

What is your profession?

how often do you required service provider?

Where can you find the service provider?

How often do you book people to do work in your house?

What challenges do you encounter when booking a service provider?

What important factors do you consider when selecting a service provider?

What changes would you prefer to see in the process of booking services?

The target audience for FixIt is in the age range of 18 to 50. We conducted a survey titled "Service Provider," which included a few questions. The survey included users who typically seek service providers and those who face issues repairing things at home.

What is your age?

18-30

45%

30-40

25%

45-50

20%

40-45

10%

Do you get service provider easily?

72%

Yes

28%

Do you hire service provider for your home service?

Yes

90%

10%

Do you find service provider online or offline?

Online

78%

Offline

22%

Do you use an app for get service provider or outside?

App

75%

Outside

25%

Have you face issues hiring service provider?

Yea

30%

70%

To understand our target user behaviors and decisions, I have created empathy map. Empathy map is a collaborative visualization used to Clarify what we know about our target audience.

Thinks

He believes that it is important to find a professional service provider for home services.

He thinks my home requires attention, but he considers his office work more crucial.

How can one find a reliable and trustworthy service provider?

Feels

He feels sad when things need to be repaired.

He feels frustrated when the service provider arrives late or lacks the necessary expertise

He feels happy when the service provider completes the work on time and in an efficient manner.

He feels anxious about not being able to allocate time for fixing things at home.

Says

Managing time for home tasks alongside office work is challenging.

I want to find someone nearby to handle tasks.

It is essential that the service provider is trustworthy and honest even when I'm not present.

I want to book a service provider at a time of my choice.

Does

He is a software engineer with a busy schedule.

He is searching for a service provider to fix the faucet in the washroom.

He asks neighbors and friends for advice on how to find one.

He is downloading apps and searching on the web.

I have created a persona for FixIt app to understand our target user group and their characteristics, goals and pain points.

Name:

Imran khan

Age:

Education:

Master

Location:

Tijuana

My family is everything to me and want a comfortable life with them. It is important to me that i can book reliable and trustworthy service provider for my home maintenance.

Goals

I want a convenient way to request and schedule home repair services without wasting time.

I am searching for an app that can provide me all sorts of service providers.

i want to find service provider easily if we move to a new place.

Pain points

I have busy schedule and limited time for handling home maintenance issues.

It is difficult to find trustworthy and skilled service providers.

It is hard to find service provider outside every time.

Imran khan is 35 year old software engineer with a Master's degree in Software engineering. He devoted husband and father of three children. Imran enjoys spending time with his family and engaging outside activities. He is facing issues of chores at home and trying to balancing the demands of a challenging career with a desire for a well maintained home. Imran wants a platform where he can book a service provider in easy, efficient and at desired time.

As a software engineer, I want to book a service provider so that I can do my office work well.

As an home owner, I need a platform where I can find plumber so that i spend time with my family.

As a traveler, I want an app to find service provider so that they can do jobs when i move to new place.

Imran khan is a software engineer who needs to book a service provider because he can give more time to office work.

Ahmad is a busy father who needs a quick service Provider because he does not want to wait ,and can spend time with family

Shilla is a traveler who need a trustworthy service provider nearby because she seeks safety when move to new place

If we give review option about service providers then he can find it trustworthy and can go to office while service provider work at home.

If we give a search option and easy navigation in user interface so he can book a service provider fast in efficient way to save time.

If we are granted access to the location, we can offer nearby and location certified service providers to ensure a safe and secure booking experience.

First impression

The page is clear and user friendly, But lead user to be confused. Animation does not make a better sense here.

Strengths

Provide wide range of services.

Easy navigation and flow.

Provide clear contact facility.

Is undirected competitor.

Weaknesses

Animation is very weak.

Hierarchy of text.

Not fee cancelation feature.

no nearby location.

First impression

Easy and clear user interface,  clear navigation, service overview in the above the fold section, but the UI is outdated.

Strengths

Professional service Providers.

Review feature for trustworthy.

Mobile app.

Easy skill setup process

Weaknesses

No search functionality.

Outdated UI design.

No nearby location feature.

No time windows.

First impression

Easy understandable User interface, Image in the background clearly give signal about best services, work experience and order completed make trust.

Strengths

Search functionality.

Ensuring Masks for safty.

Provide 24/7 support

Easy booking process

Weaknesses

Many choices options.

Low text contrast of title.

Two Cities access.

We have completed or UX section now its time to move to UI, for it we created a style guide and design system. It comprises elements like logo, colors, typography, icons, and components.

Our logo

Colors palate

#0054A5

Primary

#6096D7

Secondary

#565656

Neutral

Typography

Font

Poppins

Scale

Heading

Bold

24px

Subheading

Semibold

18px

Title

Medium

16px

Body

Medium

14px

Components